In March 2017, we took advantage of one of the higher SPG credit card offers out there at 35k bonus points after meeting the minimum spend ($3k in 3 months, and an additional $3k in 6 months). My wife and I were each able to get the regular and business versions of the card. They each have a $95 annual fee after the first year, and the fees finally showed up on my personal card, and my wife’s business card.
So I called first to see what type of retention offer I could get. After about a 10 minute wait on hold, I got through to a friendly customer service rep. She immediately offered 7k SPG points for not cancelling. I asked for more and she wouldn’t budge. I wanted to make sure I didn’t leave anything on the table since I have more cards. Eventually I confirmed the cancellation of the card. 7K SPG points is actually pretty good for a $95 annual fee. However I had 4 of these cards so didn’t need to keep all of them.
I expected to get the same offer on my wife’s business card. We called together and got a live representative after 4 rings. On the business card the person didn’t even offer a retention bonus and just cancelled the card right away. Probably less than 2 minutes on the call total.
A lil bummed I didn’t get some amazing retention offers, but happy I got $190 in my bank account still. I still have my business card, and my wife’s personal card who are on a different billing cycle. So I will be calling in next month for those and will probably hold on to the personal card still if they offer 7k points.