For the second time in 2 weeks, American Airlines cancelled the second leg of my flight from DFW-SAT and re booked me on a flight 22 hours later. Well that doesn’t work so I had the pleasure of driving from DFW-SAT again and arriving at the Sheraton Gunter at 2am to check-in.
At 2am, the hotel and area is pretty dead. It was hard to find the entrance and parking area as its not off the main road and its in a maze of one way streets. I ended up parking across the street in a garage for $10 each night vs about $35 for valet.
The hotel is an older historic type hotel. However the lobby is more on the modern side, and then the rooms are older style again. As always when I check in, I asked for an upgrade as a platinum member and did not receive a room upgrade, but did get lounge access. He asked if I wanted breakfast or bonus points as well. Since I had lounge access where I could eat a small breakfast at, I chose the bonus points. Before I went up to my room, I asked him if I was close to the elevator as all I wanted to do was sleep. He said yes I was right next to it so he moved me a few doors down. I just love how I put in my Marriott profile that I like high floors away from elevators, yet they also give me rooms right next to the elevator.
Different sitting areas in the lobby.
Business center off the main lobby.
Hallway down to the room.
Small entrance hallway in the room.
The room was pretty small with one king sized bed in there. Bed was comfortable, but their pillows are too fluffy for me and I end up sleeping with 3 of them. The chair in the picture below is awkwardly placed as there is no space for it so it’s not against a back wall but kind of in the middle. I ended up kicking it when getting out of bed a few times before I finally moved it. I did not get a picture of my view, because I was just looking over the HVAC and back at the hotel.
TV stand and desk all in one. There was a spot for a mini fridge in the desk area, but you must request one they are not in every room.
They did provide 3 bottles of water everyday which is always nice.
The bathroom was what you would expect. Decent toiletries. Clean and enough counter space for my quick stay here.
They have breakfast in the lounge, as well as an evening reception. The lounge itself was pretty nice with several different areas and even a pool table. It was off the second floor and provide large windows to look down on the street below.
The breakfast was smaller than what most lounges offer. Eggs, bacon, and potatoes are your only hot options. It was enough for a short stay, but a little disappointing.
However the evenings was probably the highlight of my stay. It’s the little customer service attention that can make or break a hotel stay. While the food was nothing special, (cheese, chips and salsa, and some not very tasty chicken skewers) the service by the 2 lounge attendants was great. When I went into the lounge I was expecting to pay $5 for a glass of wine like they charge at most Marriott/Sheraton lounges in the US. The attendant asked how I had lounge access and I said from being a platinum member. She then asked where my tickets were so I could get free drinks. I told her I didn’t receive any when I checked in. She took my room number, went down to the front desk, got my tickets, and kept my drink full while I worked for the next hour in the lounge.
While the hotel was clean, there was lots of little stuff falling apart in my room and in the hallways. It needs some TLC.
While I wouldn’t go out of my way to stay here, if the price was competitive to other hotels in the area, I would stay here again. I didn’t get a chance to explore the area around the hotel much, but its in prime downtown tourist area, so I am sure there are lot’s of restaurants and activities nearby.