REVIEW: SHERATON GUNTER SAN ANTONIO

For the second time in 2 weeks, American Airlines cancelled the second leg of my flight from DFW-SAT and re booked me on a flight 22 hours later. Well that doesn’t work so I had the pleasure of driving from DFW-SAT again and arriving at the Sheraton Gunter at 2am to check-in.img_20180917_015504

At 2am, the hotel and area is pretty dead. It was hard to find the entrance and parking area as its not off the main road and its in a maze of one way streets. I ended up parking across the street in a garage for $10 each night vs about $35 for valet.

The hotel is an older historic type hotel. However the lobby is more on the modern side, and then the rooms are older style again. As always when I check in, I asked for an upgrade as a platinum member and did not receive a room upgrade, but did get lounge access. He asked if I wanted breakfast or bonus points as well. Since I had lounge access where I could eat a small breakfast at, I chose the bonus points. Before I went up to my room, I asked him if I was close to the elevator as all I wanted to do was sleep. He said yes I was right next to it so he moved me a few doors down. I just love how I put in my Marriott profile that I like high floors away from elevators, yet they also give me rooms right next to the elevator.

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Different sitting areas in the lobby.img_20180917_075655img_20180917_075737

Business center off the main lobby.img_20180917_075707

Hallway down to the room.

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Small entrance hallway in the room.

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The room was pretty small with one king sized bed in there. Bed was comfortable, but their pillows are too fluffy for me and I end up sleeping with 3 of them. The chair in the picture below is awkwardly placed as there is no space for it so it’s not against a back wall but kind of in the middle. I ended up kicking it when getting out of bed a few times before I finally moved it. I did not get a picture of my view, because I was just looking over the HVAC and back at the hotel. img_20180917_020314

TV stand and desk all in one. There was a spot for a mini fridge in the desk area, but you must request one they are not in every room.img_20180917_020337img_20180917_020319

They did provide 3 bottles of water everyday which is always nice.img_20180917_020326img_20180917_020358_1

The bathroom was what you would expect. Decent toiletries. Clean and enough counter space for my quick stay here.img_20180917_020412img_20180917_020418img_20180917_020424img_20180917_071829

They have breakfast in the lounge, as well as an evening reception. The lounge itself was pretty nice with several different areas and even a pool table. It was off the second floor and provide large windows to look down on the street below.

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The breakfast was smaller than what most lounges offer. Eggs, bacon, and potatoes are your only hot options.  It was enough for a short stay, but a little disappointing.

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However the evenings was probably the highlight of my stay. It’s the little customer service attention that can make or break a hotel stay. While the food was nothing special, (cheese, chips and salsa, and some not very tasty chicken skewers) the service by the 2 lounge attendants was great. When I went into the lounge I was expecting to pay $5 for a glass of wine like they charge at most Marriott/Sheraton lounges in the US. The attendant asked how I had lounge access and I said from being a platinum member. She then asked where my tickets were so I could get free drinks. I told her I didn’t receive any when I checked in. She took my room number, went down to the front desk, got my tickets, and kept my drink full while I worked for the next hour in the lounge.

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While the hotel was clean, there was lots of little stuff falling apart in my room and in the hallways. It needs some TLC.

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While I wouldn’t go out of my way to stay here, if the price was competitive to other hotels in the area, I would stay here again. I didn’t get a chance to explore the area around the hotel much, but its in prime downtown tourist area, so I am sure there are lot’s of restaurants and activities nearby.

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