My son recently had a soccer tournament in Wichita, Kansas (they came in second). So while it’s an easy drive from Oklahoma City, its fun for the kids to be able to sleep in a hotel for a few nights and eat out and swim with their friends.
The team stayed at the Hampton Inn Wichita Airport. Of course I am pretty picky when it comes to hotels and getting a good deal. There aren’t a lot of choices in Wichita, I am Hilton Diamond and this hotel was just fine with me as it was under $100 a night plus taxes.
I did a mobile checkout and reviewed the bill the next day. This hotel charged a $3 convenience fee per night. I have no idea what it was for. I checked my reservation and saw they only mention the taxes, nothing about a convenience fee.
I immediately emailed Hilton Honors. They contacted me within an hour saying that they consider this closed as the hotel had already contacted me and closed this. The next day I emailed Hilton back saying I have yet to receive any correspondence from the hotel. Hilton responded about an hour later saying that a $6 refund should be posted in the next few days- and it was.
$6 is not a big deal, but I am ticked off at Hilton that they charge this and do not disclose it. I wonder how many people pay this. Shame on you Hilton!