After spending the day in Sedona we arrived to the Resort at about 5pm. We have been here several times and already had our eyes on a Diamond upgrade to a Casita that we have received 5x before. I do like how Hilton often texts you the day of arrival to see if there is anything they can do. They informed me there were no Casitas available but they upgraded me to an Ambassador Agave Suite in the North Point building. I double checked online, and they did not have any Casitas available for booking. (so many times i ask for an upgrade and get turned down but there are some available online. a least this case I didn’t feel lied to.) Later we realized they were doing some construction to remodel the Casitas so many of them were closes. Online it says that there is a separate checkin for the Agave suites, but I don’t know where that is. We checked in the normal Hilton Lobby, and it was quick and easy. They gave us some bottled water, maps of the Resort, and $20 food credit per day. I don’t usually like vouchers like this but these were good any restaurant and could be used at anytime during the 4 day stay. We then drove over to our room and went up to the 4th and top floor of the North Point Building. Our room was immediately outside the elevator, which I typically will try to avoid at all costs. I then realized that our wing only had 3 total rooms, so that wasn’t too bad for just one elevator. I actually never saw another person get off the elevator on the 4th floor during our stay.
We walked into our room and were very delighted at the upgrade. The main room consisted of 2 large couches (one was a sofa bed), a large TV, and desk in the corner, and a very large 8 person dining room table. There was also a wet bar area with a microwave and a fridge that was way too small. There was also a small half bathroom off of the main room. Then there were French doors leading to the bedroom. The bedroom was quite spacious as well. Bed was comfortable. There was also a large walk-in closet. The master bathroom was relatively small, and the tub had seen better days. The sink area was just outside the bathroom. The balcony off of the bedroom was nice, but very small. A table and 2 chairs were just fine though to enjoy some evening drinks.
They have several restaurants onsite. Ricos is where breakfast is at and we ate 2 mornings. A better than most Hilton full breakfast buffet. They also have a menu. It is a separate building from the hotel and its kind of nice because it almost feels like you are going out for breakfast instead of eating a hotel breakfast once again. They also serve lunch and dinner here.
The resort consists of numerous pools. In October, none of them were very crowded. At our building there was a very nice pool for North Pointe guests only, and had nice comfortable lounge chairs. There was almost an identical pool at the main building. There is a lap pool at the health club and several pools throughout the Casitas. We didn’t use the health club this trip, but it’s a open membership style club so its much nicer than normal hotel gyms.
Then of course the highlight of the pools is the River Ranch.
To get into the River Ranch, you give them your room number and they give your wristbands for that day. There is several areas of seating and we always found chairs open at the main pool. There is also seating around the sports pool, as well as several other areas. There is a large waterslide, a small kids pool, waterfalls, hot tubs, and the longest lazy river I have ever seen at a hotel. There is also a bar and restaurant. We never had any problems getting chairs in October either.
There is also a basketball court, several tennis courts, as well as a miniature golf course here.
Parts of the resort can feel like a hotel, but there are plenty of little nooks and crannies that offer peace and quit as well.
Overall this is our favorite spot to travel to in October. its relaxing and there are plenty of activities to keep you busy but relaxed for a few days. We also setup a Razr tour through concierge which was very cool. We were able to negotiate a free child since 4 people fit into the Razr and we are a family of 4. We had a rate of about $140 a night, plus we were able to get the resort fee waived for being a Diamond member and them being short on Casitas. We got aboutj 15,000 hilton points. PLUS we received an additional 10,000 Hilton points for completing a 2 night stay though a AMEX offer. PLUS we received a $50 AMEX offer credit as we registered and paid with my wife’s AMEX Plat Card.
TrupTravels 
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